WaNexus
Ecommerce chatbot template

Return Eligibility Checker

Check if an order can be returned and start the return. Copy this flow into your workspace and customise it in minutes.

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RETURN10:10

Overview

Triggers that start this flow

Flows can start in several ways — choose any combination when you activate the template.

  • Keyword: “RETURN”
  • Template button reply
  • QR code scan
  • Click-to-WhatsApp ad

Flow

How the flow works

trigger

Keyword “RETURN”, QR code or ad click

Starts the flow

buttons

Welcome + menu

Check if an order can be returned and start the return.

Return itemExchangeRefund status
condition

Branch on answer

Route users down different paths

message

Confirmation

Summarises what happens next

end

Tag contact & end

Tag “ecommerce-lead”, notify team if needed

Explore more

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