Ecommerce chatbot template
Order Tracking Bot
Share live order status from your store. Copy this flow into your workspace and customise it in minutes.
W
WaNexus
Official business account
TRACK10:10
Overview
Triggers that start this flow
Flows can start in several ways — choose any combination when you activate the template.
- Keyword: “TRACK”
- Template button reply
- QR code scan
- Click-to-WhatsApp ad
Flow
How the flow works
trigger
Keyword “TRACK”, QR code or ad click
Starts the flow
buttons
Welcome + menu
Share live order status from your store.
Track orderChange addressSupport
api
API request
Fetch live data from your system and save it to attributes
message
Confirmation
Summarises what happens next
end
Tag contact & end
Tag “ecommerce-lead”, notify team if needed
Explore more
Related on the platform
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