Terms of Service

1. Your account

You must provide accurate information and keep your credentials secure. You are responsible for all activity under your workspace, including actions by team members you invite.

2. WhatsApp Business Platform

The Service is built on Meta’s WhatsApp Business Platform. You must comply with the WhatsApp Business Terms of Service, the WhatsApp Business Messaging Policy and the Commerce Policy. Meta may suspend numbers or templates at its discretion.

• Only message users who have opted in to receive messages from you.
• Honour opt-out requests promptly.
• Do not send prohibited content or impersonate others.

3. Plans and payment

Subscriptions are prepaid for the selected billing cycle and renew automatically unless cancelled. Payments are processed by Razorpay. Prices exclude GST, which is added to your invoice where applicable.

WhatsApp messaging charges are set by Meta and billed by Meta directly to the payment method on your own WhatsApp Business Account. They are not part of your subscription fee.

4. Acceptable use

• No spam, unsolicited bulk messaging or messaging purchased lists.
• No unlawful, harmful, deceptive or infringing content.
• No attempts to disrupt, reverse engineer or overload the Service.

5. Your data

You own the contact data and content you upload. You grant us a limited licence to process it solely to provide the Service, as described in our Privacy Policy.

6. Availability and changes

We aim for high availability but do not guarantee uninterrupted service. Features may change; material changes to these Terms will be notified in advance.

7. Suspension and termination

We may suspend accounts that breach these Terms or Meta policies. You may cancel at any time from Billing; see the Refund Policy for refunds.

8. Liability

To the maximum extent permitted by law, our aggregate liability is limited to the fees you paid in the three months before the claim. We are not liable for indirect or consequential losses.

9. Governing law

These Terms are governed by the laws of India, with the courts at Madurai, Tamil Nadu having exclusive jurisdiction.

10. Contact

Mirach Technologies Private Limited, 350E, GST Road, Kambar Street, Pasumalai, Madurai South, Madurai, Tamil Nadu 625004, India. Email support@mirachdigital.com.