Resolve customer queries faster
A shared inbox, chatbots and AI agents that answer 24/7 — with full context for every agent.
WaNexus
Official business account
Overview
WhatsApp Business app vs API
The free app works for a single person on a single phone. The API adds automation, multiple agents, integrations and broadcasts — essential once you have more than a handful of conversations a day.
- App: 1 phone, manual replies
- API: unlimited agents & automation
- API: broadcasts without contact saving
- API: CRM & store integrations
How it works
The framework
Customer messages you
Bot or AI agent answers common questions
Complex issues route to the right agent
Agent resolves with full context
Collect CSAT feedback
Key features
Why it works
24/7 automated answers
Built into every plan, no extra tools to stitch together.
A whole team, one number
Built into every plan, no extra tools to stitch together.
Instant, on their channel
Built into every plan, no extra tools to stitch together.
Full context, every time
Built into every plan, no extra tools to stitch together.
Lower cost per ticket
Built into every plan, no extra tools to stitch together.
Happier customers
Built into every plan, no extra tools to stitch together.
Use cases
Industry use cases
E-commerce & D2C
How e-commerce & d2c businesses apply this playbook on WhatsApp.
Salons and spas
How salons and spas businesses apply this playbook on WhatsApp.
Cafes and restaurants
How cafes and restaurants businesses apply this playbook on WhatsApp.
Garages and service centres
How garages and service centres businesses apply this playbook on WhatsApp.
Clinics & local services
How clinics & local services businesses apply this playbook on WhatsApp.
Education & EdTech
How education & edtech businesses apply this playbook on WhatsApp.
Real estate
How real estate businesses apply this playbook on WhatsApp.
Financial services
How financial services businesses apply this playbook on WhatsApp.
Travel & hospitality
How travel & hospitality businesses apply this playbook on WhatsApp.
Customer love
Founders & marketers love us
“Abandoned-cart nudges on WhatsApp recovered more carts in a month than our email flows did all quarter.”
“Webinar reminders went from SMS to WhatsApp and attendance jumped almost overnight. Setup took an afternoon.”
“Appointment reminders and reports on WhatsApp cut our no-shows and front-desk calls dramatically.”
“Click-to-WhatsApp ads plus the chatbot qualify leads before my team even says hello.”
“Six agents on one verified number, with routing rules. Our first response time is now under two minutes.”
“Renewal reminders with a payment link inside WhatsApp — members just tap and pay.”
Explore more
Related on the platform
FAQ
Frequently asked questions
For teams, automation and broadcasting — yes. Getting it through us is free.
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