One WhatsApp number, your whole team
A shared team inbox where multiple agents answer customers, transfer chats, use canned replies and see full context — on one verified number.
WaNexus
Official business account
Overview
A real team inbox for WhatsApp
Every chat lands in a shared inbox. Agent rules route it to the right person, managers monitor live, and the 24-hour window timer tells agents exactly when a template is needed.
- Unlimited conversations
- Assign, transfer and resolve
- Canned replies and media
- Chat profile with tags & attributes
How it works
Get started in a few simple steps
Open the Inbox
All conversations, filtered by open, pending or resolved.
User starts a chat
Or asks the bot for a human.
Auto-assign or pick it up
Agent rules route chats round-robin or to the least busy agent.
Reply with context
See history, tags and attributes in the side panel.
Resolve
Close the chat; it reopens if the customer writes again.
Key features
Everything you need, built in
Multi-agent
From 5 to 200 agents on one number.
Smart routing
Round-robin, least-busy and online-only rules.
Manager monitoring
Watch and step into any conversation.
Canned replies
Answer common questions with a shortcut.
Number masking
Hide customer numbers from agents.
24h window timer
Always know if free-form replies are allowed.
Customer love
Founders & marketers love us
“Abandoned-cart nudges on WhatsApp recovered more carts in a month than our email flows did all quarter.”
“Webinar reminders went from SMS to WhatsApp and attendance jumped almost overnight. Setup took an afternoon.”
“Appointment reminders and reports on WhatsApp cut our no-shows and front-desk calls dramatically.”
“Click-to-WhatsApp ads plus the chatbot qualify leads before my team even says hello.”
“Six agents on one verified number, with routing rules. Our first response time is now under two minutes.”
“Renewal reminders with a payment link inside WhatsApp — members just tap and pay.”
Explore more
Related on the platform
FAQ
Frequently asked questions
Basic includes 1 owner + 5 agents, Premium 1 + 9, Unlimited up to 200. Extra seats are ₹750/month.
Start WhatsApp marketing in 10 minutes
14-day free trial. No credit card required.