General chatbot template
Customer Satisfaction Bot
Run CSAT and NPS surveys after a chat. Copy this flow into your workspace and customise it in minutes.
W
WaNexus
Official business account
CSAT10:10
Overview
Triggers that start this flow
Flows can start in several ways — choose any combination when you activate the template.
- Keyword: “CSAT”
- Template button reply
- QR code scan
- Click-to-WhatsApp ad
Flow
How the flow works
trigger
Keyword “CSAT”, QR code or ad click
Starts the flow
buttons
Welcome + menu
Run CSAT and NPS surveys after a chat.
Very happyOkayUnhappy
condition
Branch on answer
Route users down different paths
message
Confirmation
Summarises what happens next
end
Tag contact & end
Tag “general-lead”, notify team if needed
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