Finance & Insurance Sample story
Improved on-time EMI payments by 19%
Lumen Finance
+19%
on-time EMIs
6
agents on one number
<2 min
response time
The challenge
Collections relied on calls that customers avoided.
The solution
EMI reminder templates with payment links, KYC document collection via forms, and a shared support inbox.
Features used
- Payment reminders
- WhatsApp forms
- Team inbox
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