Onboard, support and retain users on WhatsApp
Helpdesk automation, onboarding tutorials, downtime alerts, renewal reminders and demo invites for tech companies.
WaNexus
Official business account
98%
Open rate
45–60%
Click-through
3x
Faster responses
10 min
To go live
Overview
Why WhatsApp for it services & saas?
With open rates above 90% and replies in minutes, WhatsApp is where your customers already are. The official API lets you reach them at scale without risking your number.
- Official, verified business profile
- Automation for repetitive conversations
- One number for your whole team
- Pay only per delivered message
Key features
Main features
Use cases
WhatsApp use cases for IT Services & SaaS
IT helpdesk
Automated ticket intake and updates.
Onboarding
Tutorials for new users.
Downtime alerts
Incident and maintenance notices.
Lead qualification
Qualify trial users and demo requests.
Renewals
License and subscription reminders.
Demo invites
Webinars and product demos.
Customer love
Founders & marketers love us
“Abandoned-cart nudges on WhatsApp recovered more carts in a month than our email flows did all quarter.”
“Webinar reminders went from SMS to WhatsApp and attendance jumped almost overnight. Setup took an afternoon.”
“Appointment reminders and reports on WhatsApp cut our no-shows and front-desk calls dramatically.”
“Click-to-WhatsApp ads plus the chatbot qualify leads before my team even says hello.”
“Six agents on one verified number, with routing rules. Our first response time is now under two minutes.”
“Renewal reminders with a payment link inside WhatsApp — members just tap and pay.”
Explore more
Related on the platform
FAQ
Frequently asked questions
Yes. Start on the Free Forever plan, then upgrade as your messaging grows — you only pay for what you send.
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