Turn chats into native journeys
Multi-screen WhatsApp Flows let customers book, apply, register or check out without ever leaving the chat.
WaNexus
Official business account
Overview
What are WhatsApp Flows?
Flows are app-like screens — text fields, dropdowns, date pickers, checkboxes — that open inside WhatsApp. Responses sync to your CRM and can trigger follow-up actions instantly.
- Native input components
- Dynamic screens powered by your data
- Completion and drop-off tracking
- Trigger from templates, bots or ads
How it works
Get started in a few simple steps
User starts a conversation
From an ad, a QR code or a template button.
The flow opens in chat
Screens load natively — no browser.
User completes the journey
Bookings, applications or orders.
Data syncs in real time
Responses land on the contact profile and your CRM.
Automations fire
Confirmation messages, agent alerts and webhooks.
Use cases
How businesses use it
Appointment booking
Pick a service, a slot and confirm in a few taps.
Lead capture
Qualify leads with smart questions.
Loan & insurance applications
Collect details and documents step by step.
Orders & checkout
Choose items, address and pay.
Event registration
Register attendees and send passes.
Surveys
NPS and feedback with high completion.
Customer love
Founders & marketers love us
“Abandoned-cart nudges on WhatsApp recovered more carts in a month than our email flows did all quarter.”
“Webinar reminders went from SMS to WhatsApp and attendance jumped almost overnight. Setup took an afternoon.”
“Appointment reminders and reports on WhatsApp cut our no-shows and front-desk calls dramatically.”
“Click-to-WhatsApp ads plus the chatbot qualify leads before my team even says hello.”
“Six agents on one verified number, with routing rules. Our first response time is now under two minutes.”
“Renewal reminders with a payment link inside WhatsApp — members just tap and pay.”
Explore more
Related on the platform
FAQ
Frequently asked questions
Chatbots are message-by-message conversations; Flows are form-like screens inside WhatsApp. They work great together.
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